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Table of Content:

Chapter 1: Differing Perspectives on Quality
Chapter 2: Quality Theory
Chapter 3: Global Supply Chain Quality and International Quality Standards
Chapter 4: Strategic Quality Planning
Chapter 5: The Voice of the Customer
Chapter 6: The Voice of the Market
Chapter 7: Quality and Innovation in Product and Process Design
Chapter 8: Designing Quality Services
Chapter 9: Managing Supplier Quality in the Supply Chain
Chapter 10: The Tools of Quality
Chapter 11: Statistically Based Quality Improvement for Variables
Chapter 12: Statistically Based Quality Improvement for Attributes
Chapter 13: Six Sigma Management and Lean Tools
Chapter 14: Managing Quality Improvement Teams and Projects
Chapter 15: Implementing and Validating the Quality System

Product Details:

Language: English
ISBN-10: 0132737981
ISBN-13: 978-0132737982
ISBN-13: 9780132737982
Author: S.Thomas Foster

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